We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@nexaurs.com
. We will respond to your email within 48 hours. If your return request is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs will be covered by us only if the return is due to a defective, damaged, or incorrect item. In all other cases, return shipping costs may be the responsibility of the customer or deducted from the refund.
You can always contact us for any return questions at support@nexaurs.com. We will respond to your email within 48 hours.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Approved refunds will be issued for the purchase price of the returned item. Shipping fees, taxes, or other charges may not be refundable unless required by law.
Please remember it can take some time for your bank or credit card company to process and post the refund. Once a refund is issued, it typically takes 5–10 business days for the amount to appear on your account, depending on your bank or payment provider.
